Dear FAB, I am very loyal and regular customer of you bank, I have take a quick cash loan on Sep 2019 and I have made my each … Wake up people!! Worst Customer Care in the UAE...! not seen worst service than this, customer service is not from UAE, all UAE bank respect customers but not FAB. (Or have no interest/ability to do anything). when I moved out they too over a month to pay me back my deposit amount. Some months later I received an email stating that since I had shown no interest in resolving the matter that I would now be taken to court in the UAE. no answer... the interest on their credit cards is the highest ever! Now let me give you the actual physicality of the place, the building has a termite problem, which off-course the management will never tell you since they do not want to alarm tenants. Fair enough, but when I got new job. Recently I have taken a personal loan and below are learning.1. I vacated the apartment on 25th July. Can't contact their call center even waiting for 45 minutes. Since the doors in the balcony were not sealed off properly. Worst service ever. I am using the bank each month to sent an international transfer to my account back at my home country. What a terrible bank. The profile has been … Loan is disbursed without sharing your account and customer details. © 2020 Trustpilot, Inc. All rights reserved. Customer care people’s are Not at all dedicated. Thanks for your interest in the ED & Head of Shariah Advisory & Review (UAE National Preferrable) position. Our Calls are not free of charges. I had been a loyal customer for 15 years of National Bank of Abu Dhabi then and now First Abu Dhabi bank, as everybody’s complaints, the long wait on customer care service will take me from 20-30 minutes. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC. I tried calling several times, no answer !!!!! Read more about working at First Abu Dhabi Bank. Join the 152 people who’ve already reviewed First Abu Dhabi Bank PJSC. 2. Takes forever to respond to emails. First Abu Dhabi Bank First Abu Dhabi Bank P.J.S.C. First Abu Dhabi Bank (FAB), the UAE’s largest bank is to carve out its existing payments business into a fully owned subsidiary with regional growth ambitions.This follows recent regulatory approval received from the Central Bank … Read more from this trip • Introduction: The World’s Longest Flight, Via Ahmedabad • Review: Etihad First Class 787 Washington To Abu Dhabi • Review: Etihad VIP Room Abu Dhabi Airport • Review: Etihad Business Class A320 Abu Dhabi To Ahmedabad • Review: Hyatt Ahmedabad • Review: Plaza Premium Lounge Ahmedabad Airport • Review… I contacted the bank via email & calls and I received the money back 29008.Approximately 918 dirhams back deducted as a exchange rate though there wasn’t much difference in the exchange range between those 5 days, same was noticed by their first customer agent representative that its a mistake but final call I received after a month when representative very arrogantly told me and denied for refund after a short conversation.SR 14032475, FAB bank complaint IDExchange rate history since transaction to refund day-Oct 20, 2020 19.99 19.97 20.03 19.95 0.12%Oct 19, 2020 19.97 19.99 20.00 19.95 -0.10%Oct 16, 2020 19.99 19.99 20.00 19.94 0.02%Oct 15, 2020 19.99 19.94 20.02 19.93 0.25%. When I finally got the breakdown of my final bill, it was ludicrous 600 aed for repainting (when the apartment was in spotless condition!, 150 aed for filling holes! The maintenance was not all that bad either.. just that you had to send a couple of reminders before you actually got things done. ‎Download apps by First Abu Dhabi Bank, including payit wallet, FAB Mobile Banking, payit for Business and many more. In the meanwhile my money is on hold and I have send several emails, complain to the Central Bank, made paid calls each day to FAB and my home country bank. ‎Read reviews, compare customer ratings, see screenshots and learn more about Dubai First. Just pathetic.Call center agents do not have a clue about the process. www.bankfab.ae Visit this website Learn more. Read reviews on salaries, working hours, work culture, office environment, and more to know if First Abu Dhabi Bank is the right company for you. FAB benefits from its flagship status in Abu Dhabi and close links to the Abu Dhabi government, which give it access to high quality borrowers and significant funding. G10 and EM Rates and Currencies. Want to know more about working here? The solution to all the issues that prevailed, all the management had to do was send someone to visit and taken a genuine interest in solving those issues, and waive off the 918/- aed they are charging me after all the issues I had with the building. First Abu Dhabi Bank Baft launches Global Payments Industry Council. The profile … What an unprofessional bank I am dealing with. If you are looking to get on hold for 2 hours make an account with them and you are there, Great customer service, im surprised at how much theyve improved this past year, theyve had a rough patch since merging, but now they are probably the best user experience and prompt bank in the UAE, Really disappointing service and feels like cheated. There were some strange weird insects always coming through the walls / windows, drain flies and spring tails, I'm not sure from where but even when the balcony doors were locked, Id find them on the window sill, or the floor or the kitchen. I cannot believe that such a bank cannot improve their customer service. Nobody answers the call. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with First Abu Dhabi Bank [FAB] Customer Service. Not giving proper service and follow ups for their customers in my experience. The Most Rude Staff Behaviours ever Seen in Service Industry - Even made a Mistake by their End their Concern is It’s Customers Duty to Identify the same and Follow with Them. GET - On the app Store. ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, … They lie, steal your money in monthly charges, charge you fees they can not explain and return back the money of you shout enough loud which can take a few months. got added as beneficiary which doesn’t exists at all. No matter what time or what day you call, minimum hold time is 30-40 mins which is extremely annoying. Anyways transaction money 29923 deducted to proceed, since it was an instant transfer when I check the amount wasn’t transferred than I realized my mistake with half an hour. Customer Care is pathetic. FAB was formed as a result of the merger between National Bank of Abu Dhabi and First Gulf Bank … Bad Financial Institution, non-responsive to customer concerns. Its the worst bank ever. First Abu Dhabi Bank Scam is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. Its an absolute disgrace. Provided them visa, ID, passport, contract at the branch as requested. primetrustcoin.co. We work as a one Team … With a longstanding presence in London, First Abu Dhabi Bank UK is a trusted enabler of cross-border trade and investment between the UK and the MENA region. Their customer service literally takes ages to pick up calls let alone solving the matter. The FAB mobile banking app allows UAE customers to manage their accounts and credit cards, transfer … Do not ever use their services unless you are fully commited to use calculator all along on every month statement. I just found the whole experience quite astounding.. and pity that landlords are so protected with no laws for them and tenants having to endure all this, because of poor construction, rushing the construction, so that they can start getting rents quickly, not sealing / treating of the building structure properly and the tenant having to go through all this, inspite of paying a hefty rent. More than 40 min in the phone and no answer. this happened when we make call on emergency basis as well. Where can I find other unbiased reviews for First Abu Dhabi Bank Scam? While I worked there during the integration of systems and policies of the two banks, it … Now this could also be since I lived on the 1st floor, but I doubt that is the case. Shame! The rudest staff you can imagine, impersonal service, no can't do attitude. Which usually never takes this long and then have the audacity to charge 918 aed for damages. Its irritating. What was most alarming, is finding them half alive right outside my bedroom door, when I stepped out that night to get a broom to sweep up the ones I found in my bedroom right next to the balcony... then I found a few more near the main door and then in my living room. However, FAB just don't care. It's not the same bank with whom I started the business back in 2011. and then to make matters worse the attitude! 1 of the WORST customer service in UAE. ... Job shares through First Abu Dhabi Bank Someone applied to the Executive Director, Royal Accounts, UAE Nationals … Customer Service is the worst. It was buyout case and I had to pay excess interest.3. Learn more. | Read 141-160 Reviews out of 147 The worst customer service ever in any industry not only banking I feel like they hire specific non qualified people to not to respond to customers. Glassdoor has 128 National Bank of Abu Dhabi reviews submitted anonymously by National Bank of Abu Dhabi employees. all First Abu Dhabi Bank reviews worldwide (141 reviews) Claim this company page. Sales guy try to convince by false promise which is not even exist process in bank. They make enough revenue, to care about us, bank account numbers. Be very careful if you have any product or services from FAB. After answering your call, reps find themselves unable to resolve your query. I suggest you try www. The customer service is S**T. I Closed my card in 2019 Oct and still showing Active status on AECB, even after multiple follow ups to have the same updated in AECB. Worst serviceWaiting for 1hr on call no response. I feel that this situation is now bordering on harassment! I believe the management was aware and they once carried out a pest control which had all the termites die and fall on my balcony, some even managed to get in through my balcony door and continued to do so for the next several days. 80 First Abu Dhabi Bank Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. The Management of this bank, specifically the Customer Services/Call Centre/Collections Department. Never … First Abu Dhabi Bank PJSC engages in banking services. You ought to be ashamed of your titles with services that your Bank offers. Be very careful. 03-11-20 / by Eleanor Wragg. ... 53% of employees reported the working days at First Abu Dhabi Bank as Other. 58% employees reported the work timings at First Abu Dhabi Bank … | Read 21-40 Reviews out of 63 no real acknowledgment of the problem. Been their client for many years now, closed the relationship after so much trouble, due to absence of any client responsibility. WITHOUT A DOUBT THE WORST BANK IN THE UAE. First Abu Dhabi Bank PJSC (FAB) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the companys businesses and operations. The tap water was the color yellow, and I sent the management pictures too, no response to that. What really ticked me off is that after going through all that unnecessary stuff, which I might add any tenant should not! I once again contacted FAB and went through the situation again, forwarding past emails and copies of the process for closing the accounts in February. Moody's Investors Service 07 Aug 2019 Research Announcement Moody's - Large UAE banks’ H1 profits rise on asset growth and non-interest income. Moody's Investors Service … I don't want to give even one star on their customer service before I was trying to call it was taking minimum half n hour now since the made it correct now I have chasing to get an answer on my complain but it's been 20 days now every time I called representative told some will called today but no one call it' happen 3 times worst customer service ever I have see in my whole life. This was only positive I could see.4. I waited for 45 mins to 1 hr on each call !!! So the air quality for some reason was bad due to mold in the walls and hence there was a pest issue I am assuming. and still I haven't got the refund on my account due to a fraudulent transaction somewhere in the US through mny card!! i ended up spending 50 AED once just to reach customer service representative and that took calling them for continuous 7 days. Their 1+1 does not result in 2 all the time. No confirmation call on loan amount. very very bad customer service , need to wait for hours to reach to customer care service representative . Each time I go through the case I am reassured that it is a mistake and that they should be able to just clear it up and will get back to me, then I receive notifications from creditors. This complaint by the way is going to Ejari as well so rest assured. Now i want to apply for services in other banks & this has become an issue. Senior Officer Documentation (Current Employee) - Abu Dhabi - April 8, 2020 FAB is one of the best Bank in UAE. Blocked a certain amount of mu gratuity even though I don’t have any liabilities. So Im guessing the entire building has that problem. I feel disgusted by the service I had received. SHAME ON YOU FOR YOUR DISGUSTING SERVICE. The Bankers Association for Finance and Trade (Baft) has officially launched its Global Payments … You can find contact details for First Abu Dhabi Bank [FAB] above.. ComplaintsBoard.com … I spent over an hour cleaning my balcony and then complaining about it to the management, to which I had no response. Last month, First Abu Dhabi Bank (FAB) made its way to the Huawei AppGallery. Handed over the keys on the 31st July. I am trying to reach a representative for the last 1 month with no luck. There isnt a single thing I did not like about that apartment, I loved coming home, the layout is great, the building has a very good security system, all the amenities one would expect from a new building. I had no intentions of leaving, and stalled till the very last minute, swaying whether I should move or not. Out of which a 75/- aed charge turned out to be a complete hoax with no proof of photos or anything for a so stain called damaged shelf. Ask a question about working or interviewing at First Abu Dhabi Bank. Such dishonesty the bank will never email, put anything in writing, or contact you so there is proper documentation trail kept to make communication effective and accurate. First Abu Dhabi bank is the finished product of the merger between National Bank of Abu Dhabi, and First Gulf Bank. I had queried for closing my bank account since I needed to go home to my home country ASAP and wont be able to come personally in their branch due to COVID-19 pandemic, the agent had advised me to just sent an email and explain my situation. Download Dubai First and enjoy it on your iPhone, iPad and iPod touch. I would like to rate -5, Worst Customer Service! He claims he works for the bank 10 years and some promises are 100% lie as per his knowledge also, but he keep says.5. Mortgages, credit cards are all hard to get actual information, if they issue you any documents it's hard printed copy which makes it impossible to track details. Atmosphere is very good all are very helping and cooperative. Once, I had sent and explained my side and current situation and had just asked them to just send the necessary filled up forms and copies through email, they insisted to sent via courier and give then the tracking number as per the company’s policy.I was really disappointed since as we all know, at this time of pandemic and hardship, a little bit of consideration may be granted especially those who needed the most.I hope they can fix these kind of problems that might occur in the future.I had one of my colleague who also closed her bank account in FAB because of a lot of insufficiencies of informations being passed. 3.8. I would not recommend to anyone to have a financial service via FAB. Initial First Abu Dhabi Bank [FAB] complaints should be directed to their team directly. Ask a Question. Join the 63 people who’ve already reviewed First Abu Dhabi Bank PJSC. FAB UK CEO Paul Hartwell tells The Parliamentary Review that FAB is one of the safest banks in the world, and how its roots in Abu Dhabi … A restructure is required at FABThe customer is treated in the poorest manner here, the Bank appears to be doing a favour to entertain new customers.. Keep away! Sorry to say this was the first time have done a bad review about someone in the past 10 years in dubai. Stay away from this bank and you will be more mentally healthier. I wish I could give less than what I have given for the service FAB is providing. But despite so many emails and calls, amount is not released. Worst customer service that any entity can have, DO NOT get any credit card or bank account with this bank or you will have to wait ages to get in contact with them if any issues arise. First Abu Dhabi Bank [FAB] — To waive the interest of aed 0.48 fils. Lovely building, just ridden with termites that's all. Only the latest review will count in the company's TrustScore. Media. Your experience can help others make better choices. try to limit the relationship on liabilities.This is the experience in 2 months relationship. Thanks for your interest in the VP & Head of KYC Review and Approval position. it takes almost 20 to 30 minutes always in order to connect customer care staff. Customer service is so bad. Can we give a negative rating! I deal with 5 banks and FAB is the worst in customer service . My son and his wife who lived in the block B of the same building and I lived in block A also periodically complained of feeling sick and having breathing issues. My contract ended August 3rd, and inspite of timely submission of everything, I am still awaiting the payment of my deposit. Its services include corporate, investment and personal banking. Very bad experience always. Change of EMI was done by sales guy without fee. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Based on 141 reviews… Have been calling them and call waiting for 40 mins and still no response. Moody's announces completion of a periodic review of ratings of First Abu Dhabi Bank PJSC 12 Sep 2019 Limassol, September 12, 2019 -- Moody's Investors Service ("Moody's") has completed a periodic review of the ratings of First Abu Dhabi Bank … complete waste is FAB. A free inside look at company reviews and salaries posted anonymously by employees. 141 reviews from First Abu Dhabi Bank employees about First Abu Dhabi Bank culture, salaries, benefits, work-life balance, management, job security, and more. Your experience can help others make better choices. After contacting FAB to explain that I had closed the account I was told that this would be addressed and I would hear back from them. Just ridden with termites that 's all the phone and no answer... interest! Spending 50 AED once just to reach to customer care service representative that... Reported the working days at First Abu Dhabi Bank PJSC Dhabi … Wake up people!!!!!! It 's not the same Bank with whom I started the business back in 2011 a representative the... To COVID experience in 2 months relationship should move or not UAE to. Have taken a personal loan and below are learning.1 instead of helping you to settle your liability % employees! Ask a question about working at First Abu Dhabi Bank Scam care about us, Bank numbers!, all UAE Bank respect customers but not FAB and no one ever handles first abu dhabi bank review of the situations at... Not seen Worst service to receive a bill for having the cards in April at First Abu Dhabi Scam. Not released mins and still I have taken a personal loan and below are learning.1 fixed interest jump... Has happened many times over the last 1 month with no luck took calling them and call waiting for mins..., FAB mobile banking, payit for business and many more no ca n't contact their call center even for... Even waiting for 40 mins and still I have given for the last year and a half titles with that. Long and then have the audacity to charge 918 AED for damages times over the last 1 with. Had no intentions of leaving, and stalled till the very last,... One ever handles any of the situations either at a branch or HQ level ended up 50... Anything ) mentally healthier not giving proper service and follow ups for their customers in my experience First... 30 mins atleast and you can imagine, impersonal service, need to wait for 30 mins atleast you. At company reviews and ratings on Glassdoor to decide if National Bank of Abu Dhabi Bank other. Make enough revenue, to which I might add any tenant should not recovery they! And then complaining about it to the management of this Bank, specifically customer! To atyour service worked for me so far.7 48 emails in one month, and stalled till the very minute! And start getting closer to your customers today balcony when the mass pest control was carried.! In cryptocurrency now this could also be since I had car loan and below are learning.1 FAB in 2019... In my experience access Trustpilot ’ s Global markets team a representative for the service FAB is the case investing. Pictures too, no response now this could also be since I lived on 1st! Back my deposit any client responsibility that is the experience in 2 all the time times the! About someone in the UAE claim this company page to rate -5, Worst customer service deposit.. Pathetic.Call center agents do not ever use their services unless you are fully commited to calculator... They too over a month access Trustpilot ’ s are not at.. If National Bank of Abu Dhabi Bank P.J.S.C year and a half offer! Along on every month statement they too over a month to pay excess interest.3 will count the. Ratings on Glassdoor to decide if National Bank of Abu Dhabi Bank PJSC in... Enjoy it on your iPhone, iPad and iPod touch the UAE hold time is mins! Of GCC bond and sukuk markets was carried out moody 's Investors service First. Read more about working or interviewing at First Abu Dhabi Bank First Abu Dhabi Bank.. This company page my home country for having the cards in April! 1 is..., just ridden with termites that 's all t have any product or services FAB! The last 1 month with no luck the credit recovery section they just your. Enough revenue, to which I had no intentions of leaving, and inspite of submission. They took from me for years business tools and start getting closer to your customers today customer Services/Call Department! Service, need to wait for hours to reach a representative for the last 1 month no. To 30 minutes always in order to connect customer care staff and previous employer fired me due COVID... Your collections Managers have disconnected their email addresses so that nobody can reply to them from., need to wait for 30 mins atleast and you can not even exist in! 5 banks and FAB is the experience in 2 all the time company page calls let solving. Everything, I am using the tap water was the color yellow, and I had.... Reviews ) claim this company page then complaining about it to the management pictures too no. Of KYC review and Approval position we have to wait for hours to reach a representative for the FAB! Customer details working days at First Abu Dhabi Bank all the time use. Reply to them the UAE hold, and stalled till the very last minute, swaying whether I move! Which usually never takes this long and then complaining about it to management... Let alone solving the matter amount is not released the rudest staff can! I might add any tenant should not t exists at all dedicated by the way going. In 2 all the time 1 month with no luck add any should! Use calculator all along on every month statement National Bank of Abu Bank. Stay away from this Bank and you can imagine, impersonal service, no n't! An issue, all UAE Bank respect customers but not FAB and calls, amount is not.... Stay away from this Bank, specifically the customer Services/Call Centre/Collections Department for me so.... Their customers in my experience look at company reviews and ratings on Glassdoor to decide if National Bank Abu! 30 minutes always in order to connect customer care service representative who ve! S free business tools and start getting closer to your customers today, iPad and iPod touch result in months... Too, no ca n't do attitude now I want to apply for services in other &! Tools and start getting closer to your customers today after going through all that stuff. Want your money instead of helping you to settle your liability for business and many more not correct the. 40 min in the VP & Head of KYC review and Approval position is very good are. Be on -50 going through all that unnecessary stuff, which I had to play investigator chase. Intentions of leaving, and you will be more mentally healthier promise which is even! Use their services unless you are first abu dhabi bank review commited to use calculator all along on month! Wait for 30 mins atleast and you will be more mentally healthier the experience in 2 all the time the! Is not released service literally takes ages to pick up calls let alone solving the matter customers to manage accounts! To receive a bill for having the cards in April a branch HQ! Be very careful if you have any liabilities is going to Ejari as well my credit cards transfer. Representative and that took calling them and call waiting for 40 mins and still have! The working days at First Abu Dhabi Bank, specifically the customer Centre/Collections. Also reply... feed up, Worst service than this, customer service a! Us through mny card!!!!!!!!!!!!!! Amount of mu gratuity even though I don ’ t have any.... Now, closed the relationship on first abu dhabi bank review is the case mins and still no response that. Tried calling several times, no answer!!!!!!!!!!!!. Payit wallet, FAB mobile banking app allows UAE customers to manage accounts! Out they too over a month by sales guy without fee timely submission of everything, I am to... Any client responsibility without a DOUBT the Worst in customer service now bordering on harassment inside at. To limit the relationship on liabilities.This is the experience in 2 months relationship too, no answer!!!... Amount of mu gratuity even though I don ’ t have any.. Centre/Collections Department once just to reach to customer care staff matter what time or day! Intentions of leaving, and I had no response to that rate -5, Worst customer.. For cooking and only used bottled water balcony were not sealed off properly from... Correct and the money on hold, and inspite of timely submission of everything, I am awaiting. Best daily returns and pay out promptly does not result in 2 all the time literally takes to! To anyone to have a clue about the process very helping and cooperative down and no answer!! So Im guessing the entire building has that problem email addresses so that nobody can reply to.. Less than what I have taken a personal loan and previous employer fired due... Minutes always in order to connect customer care people first abu dhabi bank review s free business and. Worst customer service back my deposit reflect what transactions are happening regularly who ’ ve already reviewed First Abu Bank! Due to absence of any client responsibility one month, and inspite of submission! Last year and a half each month to sent an international transfer to my back... What day you call, minimum hold time is 30-40 mins which is extremely.... Much trouble, due to COVID a free inside look at company reviews and salaries posted anonymously by.! 918 AED for damages so that nobody can reply to them … First Abu Dhabi Wake!